• Who is wellexce.com?
    We are a mail order lingerie company committed to bringing gifts of romance into people’s lives and making woman feel adored, self-confident, beautiful, and, of course, sexy!

  • Great Customer Service
    wellexce.com is committed to a quality customer experience and great customer service. We review feedback from emails, phone calls and live chat sessions to improve and enhance wellexce.com's online shopping experience. Your feedback informs the next generation of our company’s products and improvements. Contact us at the numbers or emails listed above or visit our contact us page and thanks for communicating with us.
     
  • Information Collection on wellexce.com
    We automatically collect the Internet protocol (IP) address used to connect your computer to the Internet. Collecting IP information provides security for our customers and employees. We also automatically collect certain aggregate information on pages viewed or areas visited, products purchased and other anonymous information. Analyzing aggregate information helps us create a better shopping experience. When you volunteer information, we may also collect and analyze that information. This may happen when you complete a survey or site registration form, buy a product, service or communicate with us by phone, email or Live Chat. Information you supply might include your name, email address, physical address, date of birth, telephone number and credit card information. We care about protecting the privacy of your credit card and personal information. If you supply us with credit card and personal information, our system encrypts that information during electronic transmission to your bank and only encrypted information is held in our database. Encryption is a technical process of scrambling information to make it unreadable except to authorized users such as banks and credit card companies.
     
  • Cookies
    These aren’t the kind of cookies you eat! Cookies are pieces of data that many companies may use to recognize customers when they return to a web site. One of the ways we use cookies is to retain the contents of your shopping cart. When you return to wellexce.com your cart retains items you have stored. We do not connect cookies and information about individual users. Shopping at wellexce.com requires cookies be turned on, and, if you are reading this, your cookies are on. Check your browser for more information on cookies and security.
     
  • How information is stored.
    This site uses a secure server (secure sockets layer - a protocol used to transmit private information via the internet). We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.
     
  • Is information shared with others? Email Addresses, Postal Mailing Addresses, Phone Numbers, Third Parties.
  • Email Addresses
    Email addresses are not shared, sold, rented or traded with any external company for the purpose of online solicitation. wellexce.com may send special offers, sales and notices about new products to those customers who have opted in to our lists. We do not send unsolicited emails. If you would like to subscribe to our newsletter, look for the email subscription box at the bottom of most of our pages. Simply enter your email and click “sign up today” to become a subscriber and receive special benefits. If you would like to unsubscribe from wellexce.com’s email list, this is done by clicking on the unsubscribe button on the bottom of the email. Names are removed from our email list within two weeks.

    Postal Mailing Addresses
    wellexce.com mails several catalogs throughout the year. If you would like to remove your name from the wellexce.com mailing simply call one of our friendly customer service agents at 1.800.505.6730 or email us at [email protected] .

    Phone Numbers
    We only use phone numbers to communicate with our customers about their order and we only do that in an emergency.
     
  • Third Parties
    Anonymous or demographic information may be shared with third parties on an aggregate basis. This means we may share aggregate or group information with vendors we hire to help create a better online shopping experience.
    We may also share both personal and anonymous information with companies or individuals we engage to help us perform the services offered through this web site. For example, we may need to share information with packaging or shipping agents, computer service providers and credit card payment processors. Such companies and individuals will only be permitted to use your personal information in the performance of their assigned jobs for wellexce.com. In rare and special cases, we may disclose personal information when we believe it is necessary to prevent injury to the property or rights of the wellexce.com or any of our users or third parties, or when required by law or court order.
     
  • Blocked Email
    Getting emails can be a challenge. Many Internet Service Providers have filters that may block communication with you even when you’ve requested it. The best way to insure receipt of special offers and content based emails from any company is to add their “from” address to your address book.

    Our “from” email address is:[email protected] 
    You may also wish to add our customer service “from” address to insure you receive messages related to your order.[email protected].

  • SMS/MMS MOBILE MESSAGING MARKETING PROGRAM:
    By subscribing to wellexce.com text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via automatic telephone dialling system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out. You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.

    If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at [email protected]